"Something didn't work, what should I do?"

There is no coverage for the area you are trying to reach. Do you know of someone in that area who can set up a FAX Server? If so, show them our sales pitch and server software web pages and encourage them to join us.

Wait a week/month as appropriate before trying again. Note: Some cells have multiple fax modems, and can send more than one fax at a time. On these servers, you can easily use several hours of 'faxing time' in less than an hour.

Perhaps there isn't a (compatible) FAX machine at the other end or it was switched off. Check with the recipient person by some other means.

Check that you really did sent the e-mail in the correct format: text / simple postscript / TIFF. You an not use a web browser to send a web page (html) as an attachment.

Special help instructions are available for sending attachments with Eudora Pro for the Macintosh -or- Eudora Pro for Windows

Your mailer didn't do the PostScript MIME attachment properly. Try different mailer settings, or upgrade to a better client.You should probably try *small* test messages.

If you are unable to control how your e-mail software attaches documents (via MIME) you may want to look at the client software available for Windows and MacOS.

Please wait a decent amount of time (e.g. 3 days) for your messageto be delivered before escalating the problem.

Contact the cell operator by replying to the bounce address, or look up the cell operator's address using <this page>. Please include full details of what you were trying to do. Send full copies of the messages you were trying to send and the bounce message if you possibly can.

Post your question to the TPC Mailing List, or contact Mr. Hewes via e-mail Be sure to include all the details including the fax number, what type of e-mail you sent (text, ps, tiff) and a copy of the reply message you received from the TPC Fax Server.